Getting Started

Visiting Your Loved One

Visits That Mean the World

We’re firm believers in the power of community, which is why we highly encourage you to visit your loved ones as much as possible while they’re in our care. Even a quick visit can boost a mood, bring a smile to someone’s face, and make their day a little brighter. All that we ask is that you follow a few simple protocols to make sure everyone is safe and has a positive experience during their visit.

Family, Friends and Pets are Welcome

Family, friends, and even pets are allowed to visit our facilities! If you decide to bring your furry friend, please let us know before you come. We also ask that your pet stays on its leash for the entire visit and that you bring proof of up-to-date vaccinations.
Still have questions about your Wellsential Health visit?
Please do not hesitate to reach out to our team about any questions or concerns that may arise before your visit. We are always happy to help!

Safety Protocols for a Better Visitor Experience

Your safety—as well as the safety of our patients, residents, and team members—is extremely important to us. We ask that you do not participate in non-urgent, in-person visitation if you have a positive COVID-19 test, have COVID-like symptoms, or have come in contact with someone who has tested positive for COVID-19. Once you meet all of the CDC criteria for healthcare settings and you have finished the required quarantine period (10 days after close contact or a positive test) you can reach out to the appropriate Wellsential Health facility to inquire about visiting and/or to be informed of any recent visitation changes.

Tips to Make the Most of Your Visit

We want you to enjoy every moment of your visit at one of our Wellsential Health facilities. Here are a few helpful suggestions so you can have a stress-free, positive experience and focus on spending time with your loved one.

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Plan in Advance

It’s important that you know your loved one’s schedule so you can time your visit accordingly! Oftentimes, we find that people are tired after their morning or early afternoon therapy sessions or treatments, so we suggest visiting when they’re more energized and ready to spend time with you.
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Focus on Here and Now

We suggest putting your phone away and sitting or engaging at eye level with your loved one. You’re here to spend time with them, so it’s important to put their communication needs first. Even non-verbal forms of communication can mean a lot to them.
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Kickstart the Conversation

We suggest bringing a positive attitude, photos, and other mementos to help the visit flow and to set the overall tone. During your conversations you may need to speak slower and bit louder than normal to ensure your loved one can be present in the conversation.
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Meet Your Loved One on Their Own Terms

Everyone has a different communication style, and sometimes someone’s health situation can impact how they communicate. We suggest letting your loved one guide the conversation and asking them questions where they can elaborate instead of simple “yes” or “no” responses. Please keep in mind that repeated conversations are common with patients with dementia and that you may have to repeat yourself. If your loved one is living with dementia, we suggest avoiding asking questions such as: “What is my name?” or “Do you remember me?”